SALES CONDITIONS FOR JURA IMPRESSA

1.1. Delivery and Demonstration of Machines
Every Jura IMPRESSA purchased from CONLINS (from the office or any Department Store) is, upon request of the customer, delivered, installed and set-up within Metro Manila free of charge. Delivery of the machine shall not be later than 3 working days after purchase, unless the customer specifically asks for a later delivery.

Delivery out side Metro Manila will have a Delivery Charge.

1.2. Failure to receive the machine
If a customer fails to receive the machine at a prefixed date/time of appointment, we shall charge for the second attempt to deliver.

1.3. Demonstration after Delivery of the machine
If a customer would like to have a demonstration of the newly purchased machine we can always offer our free service at one of our POS or in our office. If the customer requests a demonstration at his/her home or office after the delivery was done or if the machine is self-carried we shall do such demonstration free of charge if it is within 10 days of purchase. After the 10 days we shall charge a nominal fee of Php 300.00 for that service. There shall be one second attempt for an arranged demonstration in case of “no show” of the customer.

2. SERVICING OF MACHINES UNDER WARRANTY

Warranty is a service granted by CONLINS in case of a factory fault and the customer encounters reduced or non functionality. A typical Warranty case shall be a failure of a computer panel. Any fault caused by the wrong operation of the machine is NOT under Warranty and the customer has to pay for the servicing. A typical NON-Warranty case is a faulty grinder due to the usage of inappropriate coffee used in the machine

2.1. Free Service for machines under Warranty
All works on machines under warranty are executed free of charge. The Warranty conditions are stated on our Warranty Card and exclude wear and tear as well as commercial usage of machines. Damages to the machine due to coffee quality are not covered under warranty. The decision whether a defect is a warranty case or not is solely defined by the technical support in charge.

2.2. Machines under International Warranty
We do perform repair for machines under International Warranty. The customer will have to proof purchase or present the original Warranty card as provided during purchase. International Warranty works can ONLY be executed in our workshop. The customer will have to bring in the machine or we shall collect the faulty machine.

2.3. Speed of Warranty Service
All machines under warranty shall enjoy a preferred service speed of 48 hours. We try our very best to maintain that speed and return the repaired machine the following day. During busy times we might not be able to do so.

3. SERVICING OF MACHINES NOT UNDER WARRANTY

It is always best to service a machine at our workshop for a number of reasons like usage of the Animation System, Software upgrade and also a better facility in opening and cleaning the machine.
We shall have the following options for customers to choose from:

3.1. Carry in Service (Fee: Php 1,500.00)
The customer can bring the faulty machine into our workshop for servicing. Minor problems shall be repaired “on the spot”. The time to repair shall be less than 48 hours.

3.2. On-Site Service (Fee: Php 3,000.00)
This service shall apply mainly to commercial or office users. We should try our best to encourage the customer to get the machine back to the workshop, but if the customer insists we shall proceed with on-site service.

3.3. Service of machines during off-hours (Fee: Php 3,500)
If the servicing has to be executed during off-hours [Night, Saturday, Sunday and Public Holidays] the service fee shall be Php: 3,500. Spare Parts to be charged separately.

4. WARRANTY ON SERVICE

4.1. We shall grant a warranty of parts and labour for 3 months. Service Warranty and Warranty do not role each other out. The Warranty on Service applies to the specific parts ONLY which have been changed. We do NOT guarantee a "no-fail" for 3 Months.

4.2. Repeated service within 3 months of previous service
If a machine fails within 3 months after service due to a different problem than before, we shall charge accordingly with a service fee of Php 1,500.00 exclude spare parts charge.

6. SERVICE HOTLINE OPERATING HOURS

6.1. Office Working Hours (Tel.: +632 551-3216) Please call +63 917-8315155 during off-hours and Saturdays,
Sundays and Public Holidays.
Our Office and workshop opening hours are: Monday - Friday 09:00 to 17:30 Closed on Saturday & Sunday plus public holidays